Cancellation policy
Purchase Options Cancellation Policy
Some products on our site are available as recurring subscriptions, with delivery every 6, 8, or 10 weeks depending on the plan you choose. This policy explains how to cancel or pause a subscription.
Pausing your subscription
If you'd like a temporary break rather than cancelling entirely, you can pause your subscription and resume it later.
Cancelling your subscription
You may cancel your subscription at any time, with no minimum commitment period.
You can pause or cancel in either of these ways:
- Self-serve: Log in to your account and manage, pause, or cancel your subscription directly from your account dashboard.
- Contact us: Email us at info@thefaceface.com and we'll process your request for you.
When cancellation takes effect
Cancelling your subscription stops future recurring charges. If you cancel before your next scheduled billing date, you will not be charged again. Cancellation does not affect orders that have already been processed or shipped.
Refunds
Cancelling a subscription does not automatically refund any past charges. Our standard Return and refund policy applies to any shipped orders from your subscription.