Shipping policy
We currently ship to customers within the European Union.
Delivery time
- In-stock items: 3–5 business days
- Out-of-stock / backordered items: 7–10 business days
Estimated delivery times are shown on each product page based on current stock availability. If your order contains a mix of in-stock and out-of-stock items, the longer delivery estimate will apply to the full order unless we notify you of a split shipment.
Shipping costs
Germany
- Orders €50.01 and up: Free
- Orders €0.00–€50.01: €5.90
Rest of the EU
- Orders €75.00 and up: Free
- Orders €0.00–€75.00: €13.90
Order tracking
Once your order ships, you'll receive a tracking number by email so you can follow your delivery.
Delays
Occasionally deliveries may be delayed due to customs, weather, or courier issues beyond our control. If your order hasn't arrived within the expected window, contact us at info@thefaceface.com and we'll look into it.